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Audible AU Refund Policy
Refund & Returns Policy
Last updated: June 2026 · Audible Base (audiblebase.com)
We want every listener to have a great experience. Because our products are digital codes delivered instantly, refund eligibility is limited — but we will always work with you to make things right.
When We Can Issue a Refund
- Your code was never delivered due to a system error on our side.
- The code you received is invalid or does not work as described, and our support team confirms the issue.
- You were charged more than once for the same order (duplicate transaction).
When Refunds Are Not Available
- The code has already been redeemed or downloaded.
- The purchase was made for an incompatible Audible marketplace or account region.
- The request is based on a change of mind after the order has been fulfilled.
- The Audible account you provided was incorrect, suspended, or otherwise ineligible.
How to Request a Refund
Reach out to our support team within 7 days of your purchase. Please include:
- Your order number
- A brief description of the issue
- Any screenshots that help us understand the problem
What Happens After You Submit
We review your request and respond within 24 hours.
If approved, the refund is processed within 3 business days to your original payment method (card, PayPal, Apple Pay, or Google Pay).
You will receive a confirmation email once the refund has been issued. Depending on your bank, it may take an additional 3–10 business days to appear on your statement.
A Note About Chargebacks
If you have a concern about a charge, please contact us directly before opening a dispute with your bank. Chargebacks initiated without prior communication may result in your account being suspended. We are committed to resolving issues fairly and quickly.
Changes to This Policy
We may update this policy from time to time. Any changes will be reflected on this page with the revised date above. We encourage you to review this page periodically.